Delivery & Refund Policy

We deliver your product in 20-30 days once you place the order. You are eligible for a refund or exchange after you receive the product.

Our policy lasts 30 days. If 30 days have gone by since your purchase delivery, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Customized items are not applicable for returns (refund or replacement). All the other orders can be replaced or refunded in case of inadequate product quality or defective product.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at shivi@labelshivi.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to:

413 1st Floor, Indraprastha Colony, Sector 32
Faridabad, Haryana
IN 121003

Shipping

To return your product, you should mail your product to:

413 1st Floor, Indraprastha Colony, Sector 32
Faridabad, Haryana
IN 121003

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.